Refund policy

Return and Refund Policy

30-Day Returns

You have 30 days after receiving your item to request a return.

To qualify for a standard return, your item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

How to Request a Return

Email hello@seloor.com with your order number and the reason for your return.

Once your return request is accepted, we will provide a return shipping label, the appropriate return address, and instructions for sending your package.

Please do not send items back before requesting a return. Our registered office is not a designated return address unless we specifically instruct you to use it.

For any return-related questions, contact hello@seloor.com.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact hello@seloor.com promptly with your order number and a description of the issue. Include photos where possible so we can assess the problem and help resolve it.

Exceptions and Non-Returnable Items

Certain items are not eligible for standard returns, including:

Perishable goods, such as food, flowers, or plants.
Custom-made or personalized products.
Personal care goods, such as beauty products.
Hazardous materials, flammable liquids, or gases.
Sale items and gift cards.

If you are unsure whether your item qualifies, contact us before purchasing.

These standard return exclusions do not limit any rights you may have under applicable law for defective, damaged, or incorrectly supplied goods.

Exchanges

To exchange an item, request a return first. Once your return is accepted, you can place a separate order for the replacement item.

Refunds

We will notify you after receiving and inspecting your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, contact hello@seloor.com.

Scope and Consumer Rights

This policy applies to orders delivered within the United States, our current delivery area. Nothing in this policy limits any mandatory consumer rights under applicable law.